PickmeTaxi is a Licensed taxi service Provider. The PickmeTaxi software acts as a channel through which customers and Providers can arrange bookings and payments for cab services. PickmeTaxi is a licensed operator but will endeavour, without guarantee, to verify the legality of the Providers listed and offering booking and other related services on pickme.taxo and all other applications owned and operated by PickmeTaxi Ltd.
If you have any queries about how we use Your Information or have a complaint, please contact us.
These Terms and Conditions were last updated in April 2017. Please check back regularly to see the current Terms and Conditions. PickmeTaxi Ltd may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this website after any amendment becomes effective constitutes an agreement by You to abide by and be bound by these Terms and Conditions, as so amended.Definitions:
To place a booking request You must be a registered user of the software. Once the booking request is submitted, one or more Providers will be notified and will be able to bid. We do not guarantee that a Provider will accept any booking requests. If a booking request is accepted by a Provider, You will receive a confirmation via e-mail, SMS or other notification systems at Your registered e-mail address or phone. The confirmation will contain the details of the Provider, including trading name and phone number.Fares and Payment
The quoted price displayed before You submit the requests is always a maximum price that has been agreed with the Providers. You will never be charged more than this amount. Pickme Taxi provides the customer the possibility of paying for the booking by cash or by credit/debit card. The payment methods available are clearly displayed in the software before You submit the request. For cash bookings, the fare must be paid directly to the driver dispatched by the Provider.Your Obligations
You are obligated to complete the transaction with the Provider if You accept the Pickme Taxi terms, unless the transaction is prohibited by law or by this agreement. By accepting Pickme Taxi’s terms, You agree to be bound by the conditions of the fare included in the fare details so long as the trip details are not in violation of this agreement or unlawful.Your Responsibilities
It is Your responsibility to plan the journey correctly and leave sufficient time to reach the destination accordingly to Your needs of term of check-in for flights, catching a train or any other constraints You might have. If You have any doubts on the length of the journey, we advice You to contact the Provider and, if necessary, amend the journey details.Booking Amendments and Cancellations
If You require amendments for a confirmed booking, please contact the Provider directly. Cancellations can be made either via our software or by calling the Provider directly. Cancellation charges will be applied as follows.All journeys (excluding journeys for which the pick up is at an airport)
If a booking is made using a credit or debit card, Pickme Taxi will charge the cancellation fee on Your credit or debit card. If a cash booking is cancelled, Pickme Taxi reserves the right to register the amount of the cancellation fee (if applicable) to Your Pickme Taxi balance or alternatively to request the payment of such fee via PayPal. Pickme Taxi also reserves the right to temporarily disable Your account so that no further bookings can be placed until the balance of Your account has been settled.Refund Policyt
In the event of any situations arising that lead to a request for a customer refund, You should contact the relevant Provider and discuss Your complaint. If You consider that the resolution of Your complaint is not satisfactory after contacting the Provider, You can contact Pickme Taxi at email@example.com . Pickme Taxi will then liaise with the Provider to determine Your entitlement and update You by email and or phone.Child restraints
The law does not require child restraints (baby seats, child seats, booster seats and booster cushions) to be provided in private hire vehicles. However upon request most Providers will be able to arrange the provision of child restraints. This might incur an additional charge, at the discretion of the Provider. If You need child restraints, it is of Your responsibility to verify with the Provider the availability and extra charges associated to this service. It is also of Your responsibility to account for the possibility that the Provider might be unable to satisfy Your request. You should therefore plan sufficiently in advance to avoid any cancellation fees.
This policy is dated 4 January 2018.